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Terms and Conditions

Norfolk Island Tourism
PO Box 211
Norfolk Island
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TERMS AND CONDITIONS
Travel arrangements and prices detailed on this www Internet site are provided and coordinated by the Norfolk Island Tourism. Norfolk Island Tourism has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators on this site supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.
Sales of services as contained in this publication are made by Norfolk Island Tourism, only as an agent for the person, business or company providing the services. Norfolk Island Tourism does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Accommodation room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how Norfolk Island Tourism handles and protects your PII in accordance with commonly accepted privacy principles.
Norfolk Island Tourism reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or sent via postal mail to:
Norfolk Island Tourism
PO Box 211
Norfolk Island

WHAT INFORMATION WE COLLECT
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Norfolk Island Tourism collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with
Norfolk Island Tourism
• Contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Norfolk Island Tourism
collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION
Norfolk Island Tourism uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.norfolkisland.com.au may be used to:
• Purchase
Norfolk Island Tourism products or services
Information collected when you purchase from
Norfolk Island Tourism is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

WHO WE SHARE YOUR INFORMATION WITH
Norfolk Island Tourism does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Norfolk Island Tourism provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Norfolk Island Tourism offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase via Norfolk Island Tourism.
• Legal obligations
Norfolk Island Tourism may be required by law to disclose information provided by you to Norfolk Island Tourism for the purposes of obtaining products or services from Norfolk Island Tourism may also disclose information against someone who poses a threat to Norfolk Island Tourism’s interests (such as customer fraud) or whose activities could cause harm to others.

HOW YOU CONTROL AND ACCESS YOUR INFORMATION
Norfolk Island Tourism believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to
Norfolk Island Tourism in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by
Norfolk Island Tourism please contact us.

Validity of Rates
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
Payment is due within 72 hours of receiving written confirmation from Norfolk Island Tourism. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy
For All Bookings: whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 administration fee in addition to the Cancellation Fee of the Service Provider/Operator.  We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.  Please view the operator's cancellation and indemnity policy before paying for your booking.

Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

DISCLAIMER
All information on this web site is correct at time of publishing. All companies listed are members of the Norfolk Island Tourism.
This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.
Norfolk Island Tourism makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and Norfolk Island Tourism shall not be responsible for the propagation of computer worms or viruses transmitted from the site.

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